Q&A

  • HOW FAR IN ADVANCE SHOULD I SCHEDULE MY TRANSPORT?

You should schedule your vehicle transport as soon as possible to insure that your car is moved in the time frame which best meets your schedule. Generally, advanced notice of 5 days is required to schedule a transport on the next available truck. Because it can be difficult to find a truck to transport your car on short-notice. As soon as we have your information, we are able to start planning for your move.

  •  WHAT ISSUES MIGHT RESULT IN EXTRA FEES?

The estimate that we give you includes the fuel surcharges, tolls, door-to-door shipping as well as insurance coverage. A fee can be expected if your vehicle is inoperable, oversized or modified. Please inform us of these conditions prior to scheduling transport so we can have the proper equipment available to pickup & deliver your vehicle safely.

  •  IS MY VEHICLE INSURED DURING TRANSPORT?

Yes! All auto carriers are required by law to carry insurance to cover your vehicle during transport. It is important that the vehicle inspection report is completed and signed by you and the transport driver on pick-up and delivery. Retain a copy of this and inspect your vehicle carefully. Keep in mind personal effects left inside the vehicle are not insured.

  • WHAT HAPPENS IF MY VEHICLE ARRIVES DAMAGED?

While most auto transport is hassle free, unfortunately accidents do occasionally happen. If you believe that damage occurred during transport of your vehicle, we will work through the system properly to ensure that your claim will be processed promptly. The initial pickup inspection report will be compared to the delivery inspection report to verify the condition of your vehicle before and after transport. carrier’s must carry between $100,000 to $1,000,000 worth of coverage. So rest assured your vehicle is covered.

  • CAN I PUT THINGS IN MY VEHICLE?

This practice is discouraged. Putting a few items in your trunk is OK, but generally not much more than that is allowed. Auto transport companies must abide by Federal laws and are not licensed to transport household goods. Additional items may shift during transit, damaging your vehicle’s interior and may also block the driver’s view when loading or unloading your vehicle. It is also important to note that any personal items left in your vehicle are solely your responsibility. Damage or loss of any kind for any reason is solely on you. Personal items are not covered by the auto shippers insurance policy.

  • IS MY CAR GOING TO BE SHIPPED ON ONE TRUCK & TRAILER?

Generally, yes. Your vehicle will remain on the truck that picks it up until it is delivered. If there is a mechanical problem with the truck it is possible that your vehicle will be placed on another truck.

  • WHAT IS THE DIFFERENCE BETWEEN A BROKER AND  CARRIER?

Brokers connect you with transport trucks. They rely on their knowledge of the transport industry to provide the best service and peace of mind. The carrier is the actual transport truck or transport company that handles the physical transport of your vehicle.

  • WHAT IF I HAVE A CHANGE IN PLANS? WHAT DO I DO?

Changes are not a problem. Dates & Addresses can be changed by giving us a call as long as its 48-hours in advance of the driver coming to pick up your vehicle. There will usually be no charge for an address change if it’s in the same city. In the event of a cancellation, we will return your deposit unless the cancellation is made after a driver has been booked.

  •  WHY DO I NEED TO PAY A DEPOSIT?

A deposit is required to insure that you are actually placing an order and not just shopping for quotes. A deposit must be received before we dispatch the transport truck to ensure that the transport truck is not travelling to pick-up a vehicle that is no longer going to be transported by them.

  • HOW DOES THE TRANSPORT PROCESS WORK?

After you have submitted your paperwork and deposit, we will assign a truck for you that best meets your schedule. You will receive a call from us or driver for pick up time and date. When the truck arrives to pickup your vehicle, you will fill out an inspection form with the driver regarding the condition of your vehicle. A copy of the Bill of Lading will be present to you at the time of delivery as well. If any damages should occur within the process of transporting your vehicle, please note on the Bill of Lading at the delivery BEFORE the driver leaves.

  • DO I NEED TO BE PRESENT WHEN MY VEHICLE IS PICKED UP AND DELIVERED?

Yes, it is strongly recommended that you (or a person you designate) be present for the pick-up and the acceptance of the delivery of your vehicle. The transport driver will inspect your vehicle for damage and provide a condition report for you to sign at pick-up and delivery. Being present at these times ensures that you verify this documentation of your vehicles condition, which is important should any problems arise. If you’re the purchaser of the vehicle being transported, the only evidence of the original condition of the vehicle is the documentation provided by the seller and acknowledged by the transport driver.

  • WHAT IS CONSIDERED A MODIFIED VEHICLE?

It is important to let us know if you have made any permanent modifications to your vehicle such as  lift kit, lowering kit, over size wheels. No one likes surprises at the time of pick-up, that would delay your transport. Most transport trucks require a minimum vehicle ground clearance of 5″ to ensure safe loading and unloading. Additionally, most transport trucks require that your vehicles height does not exceed 7’ (seven feet).

  •  WHAT IS AN OVERSIZED VEHICLE FEE?

Some vehicles are much larger than traditional passenger vehicles. Some full size TRUCKs, SUVs & VANs fall in this category. Because of the extraordinary dimensions and weight, these vehicles take up the amount of space normally used by 2 (two) vehicles, thus resulting in the need for an “oversize” fee.

  •  WHAT IF MY VEHICLE IS INOPERABLE?

Inoperable vehicles must roll and steer, but can indeed be shipped. Additional fees apply when transporting inoperable vehicles since specialized equipment is required to load and unload the vehicle. This equipment is not standard on every transport truck. Inoperable vehicles are typically loaded in a position on the carrier where they will not need to be moved during transport, which can require additional loading and unloading time.

  •  WHERE WILL MY VEHICLE BE PICKED UP AND DELIVERED?

We strive to provide door-to-door service to the addresses you have provided. There are cases where our drivers must meet you at a nearby location such as a parking lot. This can occur if you live on a narrow street, cul-de-sac or if there are low tree branches. Some cities may have restrictions on large trucks that prohibit them from driving into certain residential areas, so the driver will get as close to your door as possible within the legal and safe limits of your city.

  • HOW WILL I KNOW WHEN YOU WILL ARRIVE TO PICK UP OR DELIVER MY VEHICLE?

We will stay in contact with you throughout the transportation. The driver will also give you an advanced notice of their arrival.

  •  HOW CAN I CHECK ON THE PROGRESS OF MY VEHICLE TRANSPORT?

The transport driver will provide you with their cell phone number, which will enable you to contact them at any point in transit. You can also call us at any time and we will contact the driver on your behalf.

  •  HOW DO I PREPARE MY VEHICLE?

Please have  no more than 1/4 tank of fuel, remove all personal items from your vehicle, repair any chips and/or cracks in your windows and make sure your vehicle is prepared for changing weather conditions. Provide the vehicle in clean condition. This allows for quick and fair evaluation of the vehicle prior to shipment. Remove all loose and none permanent items, This could be antennas, bike racks, covers, satellites etc. The following will make the move of your vehicle a more pleasurable experience